Organizational Change via Resolution Agreement


Thursday, November 2


1:30 p.m. to 3 p.m.


Shawn Foster


Every disability office dreads the call from OCR. But what if that call means changing your institution’s accessibility for the better? This session will describe the changes Southern Oregon University is going through as a result of a student complaint to OCR and an amicable settlement with the National Federation of the Blind, especially in the area of Electronic and Information Technology (EIT) and curricular access. You’ll walk away with questions, language, collaborations, and processes to consider for your own institution, as well as an understanding of where your resources are at other institutions at ORAHEAD to help you make change.

Learning Outcomes

  • Shift perception of enforcement actions from fear to opportunity
  • Create ally networks among professional colleagues around issues of EIT accessibility
  • Reframe institutional challenges as avenues for promotion of accessibility
  • Identify the common components of enforcement actions and create a plan to address those proactively

Presenter Bio(s)

Shawn Foster
Shawn Foster has been in education for over 20 years, with most of them being in disability work in higher education. She’s worked in assistive technology, taught freshman writing, and for the past four years has been lucky enough to head up the Disability Resources team at SOU. She’s also (in)famous in ORAHEAD for having received a request for an emotional support chicken.